RETURNS POLICY

At Jewellery Melbourne, customer satisfaction is our top priority. That’s why we have created a return policy that is fair, simple, and designed to secure customer satisfaction and offer you the best experience with your purchase. If for any reason, you happen not to be happy with your purchase, you can return it to us subject to the following terms:

• You should return the item within 30 days in its original pristine condition.
• The ring can’t have any engravings unless we provided it.
• Please include all accompanying certifications and guarantees when you return the item.
• Items damaged in transit while being returned to us will not be entitled to this offer.
• This policy does not apply to custom-made rings and loose diamonds.
• This is a return policy for Australia. 

Note: If you wish to cancel your order prior to dispatch please notify us by email to info@jewellery.melbourne.com.

Where goods have already been dispatched you must return them to us in accordance with this return policy.

Exceptions:

Items not covered by our returns policy include

• Rings that are resized
• Items with engraving and bespoke designs that we have created or customised to your specification.

For customised designs, we can arrange on request for you to see a computer model when the item is being finalised. This ensures you can be sure of the detailing before we cast your jewellery.

Returning Process:

• To initiate a return, please get in touch with our customer service team via email at info@jewellery.melbourne.com
• Our team will provide you with instructions for returning the jewellery.
• Once we receive your return, we will inspect the jewellery to ensure it meets our return policy criteria.
• If the jewellery is eligible for a return, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to appear on your account.
• No restocking fee for defective products.
• No cost for returning shipping for defective products.

For defective or Damaged Items:

If you receive a defective or damaged piece of jewellery, please get in touch with us within 5 days of receipt to initiate a claim.

Our team will provide instructions for returning the defective or damaged jewellery and send a replacement piece as soon as possible.

The rights to return the goods to us will not apply if the product has been used or has been made or customised specifically for you. The provisions of this clause do not affect your statutory rights.

All returns are entitled to the client and all items must be returned via a secure delivery service. You must obtain proof of delivery and ensure the item for a maximum value. DO NOT write Jewellery Melbourne on the packaging when returning it to us. Instead, please write JM Ltd. This will help to prevent the possibility of theft in transit.

You must pay for any postage cost yourself if you return an item for a refund/exchange/resize.

If the item you received was a particular order for a non-standard ring size that is outside of our offered range on each product, or if you ordered a ‘bespoke’ item (this is an item we have made and designed for you), you will only be able to return it to us if it is faulty. Our standard sizes for a product are the generally available sizes on our website.